GDMS Managed IT Services


After hundreds of successful IT implementations in the region, we are able to adapt our approach to any company size and requirement. 

GDMS has a long track record of telecom and IT implementations in Laos.

Our team is composed of international and local skilled consultants that follow a proven result-oriented approach.

GDMS will manage your project at every step and work closely with your IT team to:

  • Collect all existing workflow and operations requirements
  • Produce a detailed project plan with timelines, documentation, and resources
  • Embrace a vendor-neutral approach to advise on the right technology stack
  • Install configure and test all new hardware and software
  • Guarantee seamless integration between your existing IT solutions and the new solutions
  • Prepare and execute migration plans with clear rollback plan
  • Conceive custom reports and user applications
  • Provide training to the IT staff and to the end users to facilitate the new system adoption
  • Craft user documentation and provide support
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Through years of experience deploying and managing mission-critical IT and Cloud Infrastructure, GDMS has acquired outstanding experience in managing IT services.

Nowadays, most companies struggle with hiring and retaining highly skilled professionals, staff turnover is a real issue in Laos that impacts business operations.

By choosing GDMS Managed IT services, companies can reduce operational costs, decrease their overall capital budgets, increase productivity and improve security.

GDMS can provide a full range of bespoke managed IT services that fit your company needs perfectly.

Our managed IT services include the following:

  • Helpdesk: IT Compliant Helpdesk System provides on-call and email support to your IT team during business hours or 24/7.
  • Proactive support: We keep track of your hardware and software lifecycle and can proactively initiate maintenance, hardware replacement, or software upgrade.
  • Monitoring and Maintenance: We monitor your infrastructure from the bottom to the top. Our state-of-art open source monitoring system can monitor an exhaustive range of devices from infrastructure (server, router, switch, storage), through virtualization platforms (VMware, Hyper-V, Nutanix) to application-level (web applications, DNS, databases).
  • Security and Compliance: There is a growing need for data security, but companies cannot always afford to hire a full-time Chief Security Officer. By contracting with GDMS, you make sure your data is secured and safe from hacking and ransomware. GDMS will audit your security compliance and ensure your organization complies with the highest level of security at any given time.
  • Backup and Disaster Recovery: GDMS has a successful track record of implementing backup and disaster recovery systems. We can support companies in Laos in building their business continuity plan and implementing it. Customers can leverage our cloud infrastructure to back up their data off-site. A full disaster recovery plan can also be designed and implemented.
  • Asset Management: GDMS can achieve the complete inventory of all your assets and ensure they are recorded and tracked through a CMDB system. We can also support our customers with asset and data destruction as per international best practices.
  • Documentation and Reporting: Documentation is crucial to any organization not only from a compliance and audit perspective but also from a business operation perspective. GDMS can support your team in creating or maintaining precise and detailed documentation.
    Management is also keen to obtain precise reporting on business operations. Our team can design and implement a reporting dashboard to monitor the health and performance of your IT systems in real-time.
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